1. Introduction
This Privacy Policy describes how lucknowtaxirentalservice and its affiliates (collectively, “Lucknowtaxirentalservice”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website lucknowtaxirentalservice.
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
2. Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.
Some of the information that we may collect includes, but is not limited to:
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Name
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Date of birth
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Address
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Telephone/mobile number
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Email ID
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Proof of identity or address
Some sensitive personal data may be collected with your consent, such as:
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Bank account details
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Credit/debit card or other payment instrument information
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Biometric information (facial features or physiological information), if opted for
All such data is collected in accordance with applicable laws.
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the privacy practices or content of their privacy policies, and we request you to read them before disclosing any information.
If you receive any email or call claiming to seek personal data like debit/credit card PIN, net-banking or mobile banking password, please do not provide such information. If you have already shared such details, report it immediately to the appropriate law enforcement agency.
3. Use of Information
We use your personal data to:
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Provide the services you request
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Assist sellers and business partners in handling and fulfilling orders
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Enhance customer experience
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Resolve disputes and troubleshoot problems
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Inform you about online and offline offers, products, services, and updates
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Customise your experience
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Detect and prevent fraud and other criminal activity
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Enforce our terms and conditions
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Conduct marketing research, analysis, and surveys
To the extent we use your personal data for marketing purposes, we will provide you the option to opt out.
You understand that your access to certain products/services may be affected if you do not provide required permissions.
4. Sharing of Information
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to their services and products. These entities may market to you unless you explicitly opt out.
We may disclose your personal data to third parties such as:
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Sellers
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Business partners
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Third-party service providers
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Logistics partners
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Payment instrument issuers
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Reward program partners
Such disclosures may be necessary to:
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Provide our services
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Comply with legal obligations
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Enforce our user agreements
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Facilitate marketing and advertising
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Prevent or investigate fraudulent or illegal activities
We may also disclose personal and sensitive personal data to government or law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to respond to legal processes.
5. Security Precautions
To protect your personal data from unauthorised access, loss, misuse, or disclosure, we adopt reasonable security practices and procedures.
However, data transmission over the internet is not completely secure and may involve certain inherent risks. By using the Platform, you accept these risks.
Users are responsible for maintaining the confidentiality of their login credentials.
6. Data Retention and Deletion
You may delete your account by visiting your profile and settings on our Platform. This will result in the loss of all information associated with your account.
You may also contact us using the details provided below to request deletion.
We may refuse or delay deletion if there are pending grievances, claims, shipments, or services.
We retain your personal data only as long as necessary or as required by law. We may retain anonymised data for analytical and research purposes.
7. Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
8. Consent
By using our Platform, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Privacy Policy.
If you provide us with personal data of others, you confirm that you have the authority to do so.
You consent to being contacted via SMS, instant messaging apps, calls, or email for purposes mentioned in this policy.
You may withdraw your consent by writing to the Grievance Officer at the contact details below with the subject line:
“Withdrawal of consent for processing personal data”
Withdrawal will not be retrospective and may affect service availability.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically. Significant changes will be notified as required by applicable law.