Welcome to Lucknow Taxi Rental Service (https://lucknowtaxirentalservice.in). This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and modifications are processed. By booking our services, you agree to the terms mentioned below.
1. Booking Confirmation
All bookings made through our website, phone, or WhatsApp are subject to availability and confirmation. Once your booking is confirmed, you will receive a confirmation message or email with the booking details.
2. Cancellation Policy
2.1 Customer-Initiated Cancellations
- Cancellations made 24 hours or more before the scheduled pickup time are eligible for a full refund.
- Cancellations made within 24 hours of the pickup time may be subject to cancellation charges.
- No refunds will be provided for no-shows or last-minute cancellations.
2.2 Operator-Initiated Cancellations
If we cancel your booking due to unavoidable circumstances (vehicle breakdown, natural calamities, government restrictions, etc.), you will be eligible for a full refund.
3. Refund Policy
Once your cancellation or refund request is approved, the refund will be processed.
Refunds will be automatically credited to your original payment method within 10 business days.
The exact time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
4. Non-Refundable Situations
Refunds will not be applicable in the following situations:
- Partial usage of services
- No-shows
- Cancellations made after the trip has started
- Delay caused due to customer unavailability
- Bookings made under special discounted or promotional offers (unless otherwise stated)
5. Modifications to Bookings
Customers can request modifications to their bookings (date, time, pickup location) subject to availability. Any fare difference arising due to modifications must be paid by the customer.
6. Payment Disputes
If you believe there has been an error in billing or payment, please contact us immediately. We will investigate and resolve the issue at the earliest.
7. Contact Information
For any cancellation, refund, or modification requests, please contact us:
Lucknow Taxi Rental Service
Website: https://lucknowtaxirentalservice.in
8. Policy Changes
Lucknow Taxi Rental Service reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.